DJB Recycling, based in Sheffield, is using waste collection data to not only drive its business forward but also to deliver tangible service improvements for its customers.
Central to this strategy has been its continual investment in both vehicles and technology. With data now having become integral in managing costs and identifying ways to reduce residual waste, the company has relied on MOBA for mobile weighing systems on its vehicles and RFID technology in its bins.
“Although we looked at a number of vendors, we choose MOBA because of the exceptional build quality of its products and the high level of service it offers”, says Jamie Rhodes, Transport Manager at DJB Recycling.
“Accurate bin data is also critical in order for us to analyse both our profit and also identify ways to help our customers reduce their general waste and increase recycling. Achieving this, MOBA never lets us down”, adds Jamie.
DJB Recycling has implemented Pay-by-Weight for all its commercial customers, together with agreed weight limits, which is why reliable and accurate mobile weighing technology is has become a core component of the company’s operational strategy.
“What we really like about MOBA technology is the ability to send real-time data from our fleet into our back-office”, says Andy. “It not only allows us to identify any collection issues before they impact the customer but we can also share the data via our Customer Portal”.
Analysis of bin weight also offers potential opportunities for both DJB Recycling and its customers. “If we regularly see overweight bins then we would work with the customer to identify the reasons. Often its due to heavy items, such as glass or food waste, for which we can then provide separate bins. This both reduces the amount of residual waste and also boosts their recycling”, comments Jamie.
The Investment into chipping every bin, with MOBA’s RFID, is also paying dividends, explains Andy. “If there is an issue with a customer’s account, such as outstanding invoices or if their credit limit has been exceeded, then the system will prevent the bin being lifted. This is then flagged so we can resolve the matter quickly with the client”.
“Above all though, we really appreciate their excellent service” enthused Jamie.”If there is ever an issue we can speak to an engineer quickly, who can then usually diagnose the problem remotely. This means either a quick fix, or if a call-out is needed, the engineer is equipped with the parts needed to make the repair there and then”.
